Return & Warranty Policy

Note: To ensure your rights are protected, we recommend purchasing from Qlearsoul's official Amazon store, official Walmart store, or official website. If you purchased from other second-hand platforms or sellers, we’re sorry, but we do not provide after-sales support for those orders. If you have any questions about those orders, please contact the seller you purchased from. 

 

60-Day Money-Back Guarantee

Qlearsoul offers a 60-day money-back guarantee from the date you receive your product. Please note, we are unable to accept returns if there are missing components or signs of use (such as scratches or dents). To process your return, include all original components and packaging.

 

Return Shipping Fees
  • If the return is due to a change of mind or other non-quality reasons, the customer is responsible for return shipping costs.
  • For returns due to product quality issues, Qlearsoul will cover the return shipping costs.

 

24-Month Quality Warranty

Qlearsoul provides a 24-Month warranty on quality from the date of receipt.

You Can Also Claim your FREE 36-Month Warranty Extension here

 

What Does My 2-Year Warranty Cover?
  • Defects in the quality of the turntable unit and speakers.
  • Absence of any original parts and accessories included with the product.
  • Warranty Exclusions: The warranty does not cover consumable parts such as the power cord, stylus, and drive belt.

 

Lifetime Accessory Support
  • We provide lifetime support for purchasing accessories for our record players. Accessories can be found on the official Qlearsoul website.
  • If the accessory you need is not listed, please reach out to us for assistance.

 

Warranty Process
  • If you need repair or replacement under warranty, please contact us before sending your product back.
  • Describe the issue you’re experiencing and provide your order number.
  • If a simple adjustment could resolve the issue, our technicians will guide you through the process.
  • If the product requires a replacement, our customer service team will assist with the return process.

 

When Will I Receive My Replacement Or Refund?
  • Each return undergoes inspection and testing to ensure accurate diagnosis and support our product improvement.
  • Once we receive your item, we will process your refund or issue a replacement within 2-3 business days.

 

Get In Touch
  • We're here to help with any questions!
  • The Qlearsoul team values your feedback and is always striving to improve our service.
  • Need support or have questions about our products? Contact us at: support@qlearsoul.com