FAQs & Troubleshooting

If you don’t find the answer there, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Shipping & Delivery

We currently ship to the United States, Canada, the United Kingdom, and most European Union countries.

We usually ship from a warehouse located in your country. In some cases, your order may be fulfilled from another warehouse, especially within the European Union.

We currently support PayPal, Visa, Mastercard, American Express, Discover, Diners Club.

P.S.: You don’t need a PayPal account to checkout – simply click the PayPal button, then select “Pay with Debit or Credit Card”.

Please refer to the corresponding product page, as shipping fees may vary by country for different products. However, most options include free shipping.


Please refer to the corresponding product page, as delivery times may vary by country for different products. In some cases, delivery can be as fast as 1 business day.

P.S. During major holidays or extreme weather conditions, shipping may be delayed. We appreciate your understanding.


If this doesn’t answer your question, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Where To Buy

Feature-Related

Please refer to Which One to Choose? first.


If you don’t find the answer there, then check the page for QlearSoul ONE-Q Vinyl Record Player, w/4 HiFi Built in Speakers, Bluetooth 5.4, 33/45 RPM Two Speed, Aux-in, Auto Off


If you still can’t find the answer, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Which One to Choose? first.


If you don’t find the answer there, then check the page for QlearSoul SoulBox S1 Vinyl Record Player with Stereo Speakers, Bluetooth Turntable, with Built-in Preamp, S-Shaped Tonearm, 33/45 RPM


If you still can’t find the answer, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Which One to Choose? first.


If you don’t find the answer there, then check the page for QlearSoul ONE-S Vinyl Record Player with Bluetooth Input/Output, All-in-One Vintage Turntable Built in Speakers, Phono Preamp & DSP, AT-3600L Cartridge, Adjustable Treble and Bass, 33/45 RPM


If you still can’t find the answer, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Which One to Choose? first.


If you don’t find the answer there, then check the page for QLEARSOUL HiFire X Vinyl Record Player, Audiophile Hi-Fi Turntable System with 100W Bookshelf Speakers, VU Meter, DSP Preamp, Bluetooth Input, Supports 33/45 RPM, Auto Stop & Auto Power-Off, RCA Line In/Out


If you still can’t find the answer, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Installation-Related

Please refer to Quick Start Guide first.


If you don’t find the answer there, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Quick Start Guide first.


If you don’t find the answer there, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Quick Start Guide first.


If you don’t find the answer there, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Please refer to Quick Start Guide first.


If you don’t find the answer there, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Warranty-Related

Please refer to Product Registration – Claim Your 36-Month Warranty for FREE

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

Distribution-Related

We’re sorry, but we do not currently have a wholesale program. It is expected to open in 2026.

At that time, authorized distributors / retailers / wholesaler / resellers will be updated on the Where To Buy page—please stay tuned!

Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

Damaged or Missing Parts

Please check the side compartment of the foam box first, our accessories are usually placed there.


If you still haven't found it, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

Missing Parts (e.g., power adapter, counterweight, cables, manul, 45 RPM adapter, cartridge alignment protractor, etc.)

Please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

ONE-Q Troubleshooting

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • Is the knob on the front of the turntable set to 33 / 45/ Bluetooth?
    - Please make sure the knob on the front of the turntable is set to 33 / 45/ Bluetooth.
    - If the turntable doesn’t power on after the 20-minute auto shut-off, try switching it to 'OFF' and then back to 33 / 45 / Bluetooth.

  • Is the AC adapter connected to the outlet?
    - Connect the AC adapter to the outlet.
    - Try unplugging and reconnecting the adapter and the DC IN 12V power cable at the back of the turntable.
    - Try using a different power outlet.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • What's the status of the indicator light?
    - The indicator light is blue. That means the turntable is in Bluetooth mode. Please switch the function knob to Phono (33/45) mode.
    - The red indicator light will indicate Phono mode.

  • Has the belt slipped from the platter?
    - Correctly place the belt on the platter.

  • Is the belt placed on the motor pulley?
    - Check that the belt is placed on the motor pulley (brass-colored) correctly.

  • Has the belt been damaged?
    - Replace it with a new belt.

  • Is the AUX-IN cable pluged in?
    - AUX-IN function is a first-priority function. Please unplug the AUX-IN cable before using the PHONO/BT functions.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is Bluetooth mode working normally?
  1. If Bluetooth mode is normal, is there dust on the cartridge’s stylus tip? Or is there something on the record (dust, hair, or groove residue from the stylus contacting the record)?
    - If dust is stuck to the stylus tip, clean it with a commercially sold brush.
    P.S.: Please clean the stylus tip by moving the brush from the rear to the front of the stylus tip.
    - Try cleaning the record with a record-specific cleaning tool.
    P.S.: If a lot of residue is produced when the stylus contacts the record, you can slightly reduce the tracking force. (Recommended Tracking Force: 3.5±0.5g)
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description). Make sure no foreign objects entered during the platter installation.
    - Try increasing the distance between the turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

  2. If Bluetooth mode also has issues.
    - Try increasing the distance between the two speakers and the turntable, as well as the overall distance from the speakers + turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

There is noise / the sound quality is not very good when the record is playing.

It's suggested to replace the stylus after 400 hours of use.


Removing the Stylus

  • In addition to the deterioration of sound quality, records may also be damaged as the cartridge's stylus tip wears down.
  • Be sure to disconnect the product's AC adapter from the outlet.
  • To replace the stylus, firmly hold the headshell and cartridge, and gently move the stylus forward and downward.

Installing a New Replacement Stylus

  1. Mount the new replacement stylus to the cartridge.
  2. Lift the stylus up until you hear a click.
  3. Make sure there is no gap between the headshell and the cartridge.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

How to replace the stylus?
  • Is the stylus damaged?
    - Check the stylus and replace it, if necessary. It's suggested to replace the stylus after 400 hours of use.

  • Is the stylus placed correctly on the body of the cartridge?
    - Check the cartridge and adjust it, if necessary.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the record warped?
    - Check the record.

  • Is the record scratched?
    -Check the record.

  • Is the stylus pressure correct?
    - Refer to "Cartridge Tracking Force Adjustment" (In your ONE-Q All-in-one Record Player Instruction Manual) to readjust the tracking force. Or watch the video Quick Start Guide

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers?
    - Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.

  • Is the product mounted on an unstable surface?
    - Check whether the surface on which the product is mounted is suitable.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Are the speed settings for this product correct?
    - Please select the correct speed for the type of record being played.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the belt stretched out?
    - Replace with a new belt.

  • Is the belt installed correct?
    - Refer to "Turntable Platter and Belt Setup" (In your ONE-Q All-in-one Record Player Instruction Manual) to setup the belt.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Did we perform the balance adjustment correctly?
    - Please refer to Quick Start Guide to balance the tonearm correctly. The approximate position is shown in the picture, with only about a 2–3 mm gap.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

No sound when closing the lid / The lid hits the counterweight when closed.

SoulBox S1 Troubleshooting

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • Is the switch on the back of the turntable set to 'ON'?
    - Please make sure the switch on the back of the turntable is set to 'ON'.
    - If the turntable doesn’t power on after the 20-minute auto shut-off when moving the tonearm, try switching it to 'OFF' and then back to 'ON'.

  • Is the AC adapter connected to the outlet?
    - Connect the AC adapter to the outlet.
    - Try unplugging and reconnecting the adapter and the DC IN 15V power cable at the back of the turntable.
    - Try using a different power outlet.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • Is the tonearm placed over the record?
    - For the SoulBox S1, the platter only spins when the tonearm is moved toward the turntable area; when the tonearm is away from the turntable, the platter will stop spinning.

  • Is the turntable in Phono mode?
    - Please make sure the function knob is set to 33 / 45.

  • Has the belt slipped from the platter?
    - Correctly place the belt on the platter.

  • Is the belt placed on the motor pulley?
    - Check that the belt is placed on the motor pulley (brass-colored) correctly.

  • Has the belt been damaged?
    - Replace it with a new belt.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is Bluetooth mode working normally?
  1. If Bluetooth mode is normal, is there dust on the cartridge’s stylus tip? Or is there something on the record (dust, hair, or groove residue from the stylus contacting the record)?
    - If dust is stuck to the stylus tip, clean it with a commercially sold brush.
    P.S.: Please clean the stylus tip by moving the brush from the rear to the front of the stylus tip.
    - Try cleaning the record with a record-specific cleaning tool.
    P.S.: If a lot of residue is produced when the stylus contacts the record, you can slightly reduce the tracking force. (Recommended Tracking Force: 3.5±0.5g)
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description). Make sure no foreign objects entered during the platter installation.
    - Try increasing the distance between the two speakers and the turntable, as well as the overall distance from the speakers + turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

  2. If Bluetooth mode also has issues.
    - Try increasing the distance between the two speakers and the turntable, as well as the overall distance from the speakers + turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

There is noise / the sound quality is not very good when the record is playing.

It's suggested to replace the stylus after 400 hours of use.


Removing the Stylus

  • In addition to the deterioration of sound quality, records may also be damaged as the cartridge's stylus tip wears down.
  • Be sure to disconnect the product's AC adapter from the outlet.
  • To replace the stylus, firmly hold the headshell and cartridge, and gently move the stylus forward and downward.

Installing a New Replacement Stylus

  1. Mount the new replacement stylus to the cartridge.
  2. Lift the stylus up until you hear a click.
  3. Make sure there is no gap between the headshell and the cartridge.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

How to replace the stylus?
  • Is the stylus damaged?
    - Check the stylus and replace it, if necessary. It's suggested to replace the stylus after 400 hours of use.

  • Is the stylus placed correctly on the body of the cartridge?
    - Check the cartridge and adjust it, if necessary.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the record warped?
    - Check the record.

  • Is the record scratched?
    -Check the record.

  • Is the stylus pressure correct?
    - Refer to "Cartridge Tracking Force Adjustment" (In your SoulBox S1 Turntable Instruction Manual) to readjust the tracking force. Or watch the video Quick Start Guide

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers?
    - Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.

  • Is the product mounted on an unstable surface?
    - Check whether the surface on which the product is mounted is suitable.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Are the speed settings for this product correct?
    - Please select the correct speed for the type of record being played.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the belt stretched out?
    - Replace with a new belt.

  • Is the belt installed correct?
    - Refer to "Turntable Platter and Belt Setup" (In your SoulBox S1 Turntable Instruction Manual) to setup the belt.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Did we perform the balance adjustment correctly?
    - Please refer to Quick Start Guide to balance the tonearm correctly. The approximate position is shown in the picture, with only about a 2–3 mm gap.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

No sound when closing the lid / The lid hits the counterweight when closed.

ONE-S Troubleshooting

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • Is the (VOLUME) knob on the top of the turntable turned away from the 'OFF' position on the left?
    - Please make sure the knob on the top of the turntable is set between 'MIN' and 'MAX'.
    - If the turntable doesn’t power on after the 20-minute auto shut-off, try turning it counterclockwise to 'OFF' and then rotating it clockwise to power it on.

  • Is the AC adapter connected to the outlet?
    - Connect the AC adapter to the outlet.
    - Try unplugging and reconnecting the adapter and the DC IN 12V power cable at the back of the turntable.
    - Try using a different power outlet.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • What's the status of the indicator light?
    - The indicator light is blue. That means the turntable is in Bluetooth mode. Please switch the function knob to Phono (33/45) mode.
    - The red indicator light will indicate Phono mode.

  • Has the belt slipped from the platter?
    - Correctly place the belt on the platter.

  • Is the belt placed on the motor pulley?
    - Check that the belt is placed on the motor pulley (brass-colored) correctly.

  • Has the belt been damaged?
    - Replace it with a new belt.

  • Is the AUX-IN cable pluged in?
    - AUX-IN function is a first-priority function. Please unplug the AUX-IN cable before using the PHONO/BT functions.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is Bluetooth mode working normally?
  1. If Bluetooth mode is normal, is there dust on the cartridge’s stylus tip? Or is there something on the record (dust, hair, or groove residue from the stylus contacting the record)?
    - If dust is stuck to the stylus tip, clean it with a commercially sold brush.
    P.S.: Please clean the stylus tip by moving the brush from the rear to the front of the stylus tip.
    - Try cleaning the record with a record-specific cleaning tool.
    P.S.: If a lot of residue is produced when the stylus contacts the record, you can slightly reduce the tracking force. (Recommended Tracking Force: 3.5±0.5g)
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description). Make sure no foreign objects entered during the platter installation.
    - Try increasing the distance between the turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

  2. If Bluetooth mode also has issues.
    - Try increasing the distance between the two speakers and the turntable, as well as the overall distance from the speakers + turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

There is noise / the sound quality is not very good when the record is playing.

It's suggested to replace the stylus after 400 hours of use.


Removing the Stylus

  • In addition to the deterioration of sound quality, records may also be damaged as the cartridge's stylus tip wears down.
  • Be sure to disconnect the product's AC adapter from the outlet.
  • To replace the stylus, firmly hold the headshell and cartridge, and gently move the stylus forward and downward.

Installing a New Replacement Stylus

  1. Mount the new replacement stylus to the cartridge.
  2. Lift the stylus up until you hear a click.
  3. Make sure there is no gap between the headshell and the cartridge.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

How to replace the stylus?
  • Is the stylus damaged?
    - Check the stylus and replace it, if necessary. It's suggested to replace the stylus after 400 hours of use.

  • Is the stylus placed correctly on the body of the cartridge?
    - Check the cartridge and adjust it, if necessary.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the record warped?
    - Check the record.

  • Is the record scratched?
    -Check the record.

  • Is the stylus pressure correct?
    - Refer to "Cartridge Tracking Force Adjustment" (In your ONE-S All-in-one Record Player Instruction Manual) to readjust the tracking force. Or watch the video Quick Start Guide

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers?
    - Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.

  • Is the product mounted on an unstable surface?
    - Check whether the surface on which the product is mounted is suitable.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Are the speed settings for this product correct?
    - Please select the correct speed for the type of record being played.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the belt stretched out?
    - Replace with a new belt.

  • Is the belt installed correct?
    - Refer to "Turntable Platter and Belt Setup" (In your ONE-S All-in-one Record Player Instruction Manual) to setup the belt.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Did we perform the balance adjustment correctly?
    - Please rotate the counterweight inward to the preset position (you will be able to feel it).

    - Or refer to Quick Start Guide to balance the tonearm correctly. The approximate position is shown in the picture, with only about a 2–3 mm gap.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

No sound when closing the lid / The lid hits the counterweight when closed.

- When switching to 33 or 45 RPM, the turntable will automatically enter Bluetooth output mode with a two-minute pairing window.


- Alternatively, you can manually toggle pairing mode by long-pressing the “START” button. This will stop or start the flashing indicator light if you prefer it off or on.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

HiFire X Troubleshooting

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • Is the POWER switch on the back of the turntable set to 'ON'?
    1. Please make sure the POWER switch on the back of the turntable is set to 'ON'.
    2. Then, press the POWER button on the front of the turntable.

  • Is the AC adapter connected to the outlet?
    - Connect the AC adapter to the outlet.
    - Try unplugging and reconnecting the adapter and the DC IN 21V power cable at the back of the turntable.
    - Try using a different power outlet.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Was it installed correctly?
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description).

  • Is the PLAY button pressed?
    - On the HiFire X, press PLAY/STOP to start or stop the platter spinning.

  • Is the turntable in Phono mode?
    - Please make sure the function knob is set to 33 / 45.

  • Has the belt slipped from the platter?
    - Correctly place the belt on the platter.

  • Is the belt placed on the motor pulley?
    - Check that the belt is placed on the motor pulley (brass-colored) correctly.

  • Has the belt been damaged?
    - Replace it with a new belt.


If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is Bluetooth mode working normally?
  1. If Bluetooth mode is normal, is there dust on the cartridge’s stylus tip? Or is there something on the record (dust, hair, or groove residue from the stylus contacting the record)?
    - If dust is stuck to the stylus tip, clean it with a commercially sold brush.
    P.S.: Please clean the stylus tip by moving the brush from the rear to the front of the stylus tip.
    - Try cleaning the record with a record-specific cleaning tool.
    P.S.: If a lot of residue is produced when the stylus contacts the record, you can slightly reduce the tracking force. (Recommended Tracking Force: 3.5±0.5g)
    - Please refer again to the Quick Start Guide video to make sure it was installed properly (you can find the full written instructions in the YouTube description). Make sure no foreign objects entered during the platter installation.
    - Try increasing the distance between the two speakers and the turntable, as well as the overall distance from the speakers + turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

  2. If Bluetooth mode also has issues.
    - Try increasing the distance between the two speakers and the turntable, as well as the overall distance from the speakers + turntable to the surrounding walls (obstacles). Usually, a spacing of more than 30 cm provides better soundstage performance.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

There is noise / the sound quality is not very good when the record is playing.

It's suggested to replace the stylus after 400 hours of use.


Removing the Stylus

  • In addition to the deterioration of sound quality, records may also be damaged as the cartridge's stylus tip wears down.
  • Be sure to disconnect the product's AC adapter from the outlet.
  • To replace the stylus, firmly hold the headshell and cartridge, and gently move the stylus forward and downward.

Installing a New Replacement Stylus

  1. Mount the new replacement stylus to the cartridge.
  2. Lift the stylus up until you hear a click.
  3. Make sure there is no gap between the headshell and the cartridge.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

How to replace the stylus?
  • Is the stylus damaged?
    - Check the stylus and replace it, if necessary. It's suggested to replace the stylus after 400 hours of use.

  • Is the stylus placed correctly on the body of the cartridge?
    - Check the cartridge and adjust it, if necessary.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the record warped?
    - Check the record.

  • Is the record scratched?
    -Check the record.

  • Is the stylus pressure correct?
    - Refer to "Cartridge Tracking Force Adjustment" (In your HiFire X Turntable Instruction Manual) to readjust the tracking force. Or watch the video Quick Start Guide

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the product picking up excessive vibrations from the floor, surfaces of the walls, or nearby speakers?
    - Decrease the vibrations or mount the product on a surface that is not subject to the effects of vibrations.

  • Is the product mounted on an unstable surface?
    - Check whether the surface on which the product is mounted is suitable.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Are the speed settings for this product correct?
    - Please select the correct speed for the type of record being played.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Is the belt stretched out?
    - Replace with a new belt.

  • Is the belt installed correct?
    - Refer to "Turntable Platter and Belt Setup" (In your HiFire X Turntable Instruction Manual) to setup the belt.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

  • Did we perform the balance adjustment correctly?
    - Please rotate the counterweight inward to the preset position (you will be able to feel it).

    - Or refer to Quick Start Guide to balance the tonearm correctly. The approximate position is shown in the picture, with only about a 2–3 mm gap.

If the issue persists, please contact us at support@qlearsoul.com, or submit the Contact Us form.

Tell us:

  • Where you purchased the product
    e.g., qlearsoul.com, woot.com, amazon.com, amazon.ca, amazon.co.uk, amazon.de, amazon.fr, amazon.it, amazon.es, amazon.com.be, amazon.nl, amazon.ie, walmart.com, or other.
  • Order number
  • Item name (ONE-Q / ONE-S / SoulBox S1 / HiFire X)
  • We recommend emailing us directly at support@qlearsoul.com with photos or videos explaining the issue, so we can assist you more quickly.

P.S.: Warranty Available for Official Purchases Where To Buy
Official Purchases: Amazon / Walmart store 🛒Qlearsoul Audio

No sound when closing the lid / The lid hits the counterweight when closed.